Refund policy

30-Day Returns

We want you to be completely satisfied with your Monter watch. If you are not satisfied with your purchase, you may request a return within 30 days of delivery.

To be eligible for a return, the watch must be unworn, unused, and returned in its original condition with all original packaging and materials.

To begin a return, please contact us at monterwatchesusa@gmail.com before sending your watch back. Returns sent without prior authorization may not be accepted.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping service.

Once your return is received and inspected, approved refunds will be issued to the original payment method. Original shipping charges, if any, are non-refundable.

Damaged or Defective Items

Please inspect your order when it arrives. If your watch is damaged, defective, or you receive the wrong item, contact us promptly so we can make it right.

One-Year U.S. Warranty

Monter watches sold through Monter Watches USA are covered by a one-year limited U.S. warranty against defects in materials and workmanship. The warranty does not cover normal wear, batteries, straps or bracelets, cosmetic damage, accidental damage, misuse, or unauthorized repair or modification.

For returns, warranty questions, or support, contact monterwatchesusa@gmail.com.